We want you to buy CADSECTION only if it works for you – that is why there is a free 14-day trial with every feature. This policy explains when you can cancel and when you get your money back. It is part of our terms and conditions.
A plan bought for the first time
If you buy a plan (Standard, Pro or Pro Max for one year or three years, or Standard Lifetime – 15 years from the day of purchase) for the first time and change your mind, ask us within 7 days of the payment and we refund the full amount. The licence and any AI credits that came with it are then withdrawn.
Plans that renew every year
- Cancelling: you can cancel the yearly renewal at any time before the renewal date by writing to us or calling us. We confirm the cancellation within one working day. No further payments are taken, and your plan stays active until the end of the year already paid for.
- A renewal you did not want: if a renewal was charged and you tell us within 7 days of that charge, we cancel the renewal and refund it in full.
- After those 7 days, a renewal is not refunded in part; the plan stays active until the end of its year.
AI credit packs
A credit pack can be refunded within 7 days of buying it if none of its credits have been used. Credits that have been used are not refunded. Credits included in a plan are part of the plan and are not refunded separately.
Failed, duplicate or wrong payments
- If money left your account but the payment did not complete, it is normally returned to you automatically by your bank or by Razorpay within 5–7 working days. If it is not, write to us with the details and we will sort it out.
- If you were charged twice for the same thing, we refund the extra payment in full.
- If you paid but the plan or credits did not reach your account, write to us: we add them within one working day, or refund the payment if you prefer.
Changing to another plan
To move from one plan to another while a plan is running, write to us. We count the time left on your current plan towards the new one, so you do not pay twice for the same period.
When no refund is given
- After the periods above, except where Indian law gives you a right to a refund.
- When a licence is ended because it was shared, cracked or otherwise used against our terms.
How to ask for a refund or cancel
E-mail cadsectionstudio@gmail.com or call +91 89062 40692 (Monday to Saturday, 10 am to 6 pm (IST), except public holidays). Give the e-mail or mobile number of your CADSECTION account and, if you have it, the Razorpay payment number.
Once a refund is approved, we start it within 2 working days. It is paid back through Razorpay to the same card, UPI or bank account you paid with; banks usually take 5–7 working days to show it. We do not charge any fee for refunds.
Contact
Ramkrishna Barman, Sajherpar Ghoramara, Cooch Behar, West Bengal – 736165, India. E-mail cadsectionstudio@gmail.com, phone +91 89062 40692.